FAQs

Orders & Returns

Q: What is your return and exchange policy?
You may return items within 30 days of receiving them for a refund or exchange. Return shipping costs are the responsibility of the customer. For full details, please see our Refund & Return Policy

Q: Can I cancel my order?
Orders can be canceled within 24 hours of placement. After this period, processing may have begun, and cancellation may not be possible. Please contact support immediately if you wish to cancel.

Q: What if I receive a damaged or incorrect item?
If your item arrives damaged or incorrect, please contact our support team with photos, and we’ll arrange a replacement at no extra cost.

Shipping

Q: What are your shipping options and costs? How long does delivery take?

  • Shipping Costs: Free shipping across Australia
  • Processing Time: 1–3 business days for quality inspection
  • Delivery Time: 7–10 business days after processing
  • Total Estimated Time: 8–13 business days from order placement

Currently, express shipping is not available. For more details, see our Shipping Policy

Q: Do you provide free shipping?
Yes, all orders within Australia include free standard shipping.

Q: Can I track my order?
Yes. Once your order has been processed and shipped, we’ll provide you with a tracking number and tracking portal link.

Payments

Q: Which payment methods are accepted?
We accept:

Q: Are my payment details secure?
Yes, all transactions are encrypted with SSL and handled with the highest security protocols.

Products

Q: How do I know if an item is available?
Our website shows real-time stock availability. If a product is available for purchase, it is in stock. In rare cases of discrepancies, we’ll notify you promptly.

Q: How do I choose the right size?
Each product page includes a detailed size guide. If you still need help, our support team will gladly assist.

Q: Are your products authentic?
Yes, we source only from trusted suppliers and conduct strict quality checks to ensure authenticity.

Q: Do you offer warranties or guarantees?
Yes, we stand by the quality of our products. If issues arise, contact us and we’ll work toward a resolution.

Promotions

Q: Do you offer discounts or promotional offers?
Yes, we run seasonal promotions and discounts. Subscribe to our newsletter or follow us on social media for updates.

Q: Do you offer gift wrapping or gift cards?
At this time, gift wrapping and gift cards are not available.

Business Information

Q: Do you have a physical store?
No, Zalinora is an online-only store.

Q: How can I contact you?
📧 Email: info@zalinora.com
📞 Phone: +32 466393431
📍 Address: Hector van Wittenberghestraat 1, Ghent, 9000, Belgium
🕘 Hours: 9:00–17:00 (Monday–Saturday)