Business and Website Requirements Policy

At Zalinora, we are committed to maintaining transparency, compliance, and customer trust. To ensure a safe and seamless shopping experience, we adhere to the following business and website requirements:

1. Business Contact Information

  • We provide clear and consistent contact information, including a valid physical address, phone number, and email address.
  • This information is displayed on our website and matches the details registered with our Merchant Center account.

2. Secure Transactions (SSL)

  • All web pages that collect personal or financial information, including checkout pages, are secured with SSL encryption.
  • This ensures that customer data is protected during the entire shopping and payment process.

3. Returns and Refund Policy

  • Zalinora maintains a transparent and accessible Returns & Refund Policy.
  • Our policy outlines the return process, eligibility conditions, timeframes, and customer rights.
  • Customers can easily access this information from the website footer and at checkout.

4. Accessible Checkout

  • Customers can complete purchases using standard and widely accepted payment methods, including credit and debit cards.
  • Our checkout process is fully functional, ensuring that items can be added to the cart and purchased without issues.

5. No Misleading Information

  • All product descriptions, images, and promotions accurately represent the items sold.
  • We do not use misleading claims, fake countdown timers, or gimmicky content.
  • Transparency and honesty remain central to our communication with customers.

Australia-Specific Requirements

To serve our Australian customers, Zalinora complies with local e-commerce standards:

1. Currency and Language

  • The Australian version of our store supports Australian English.
  • All product prices and shipping costs are displayed in Australian Dollars (AUD) and are consistent across product feeds, landing pages, and checkout.

2. Taxes and Duties

  • Product prices for Australian customers include the applicable Goods and Services Tax (GST).
  • Any additional duties or charges are disclosed clearly to ensure smooth and transparent delivery.

3. Local Compliance

  • Zalinora operates in accordance with all relevant Australian e-commerce laws and regulations.
  • Our policies, product standards, and customer service practices reflect compliance with local consumer protection laws.